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Northern Gas Networks - Warm Home Network (WHN)
Summary
Our contact details
Name: Yorkshire
Energy Services CIC T/A YES Energy Solutions
Address: Unit 8-9
Victoria Mills, Stainland Road, Greetland, Halifax HX4 8AD
Phone Number:
01422 880 100
E-mail: Contact Us | YES Energy
Solutions
Date of Privacy
Notice: 08.04.2025
What data do we process?
We collect and process the following
information: name, address, phone numbers, email address, information to
fulfil the scheme purpose.
How do we receive your data?
We
typically obtain your data either through a Microsoft online form that you
complete yourself or via direct self-referrals.
Why do we process your data?
To ensure efficient contract delivery and customer
engagement
Who do we share your data with?
We may need to
share your information with:
|
Organisation |
Role |
Privacy
Notice Link
|
|
NGN |
Project Partner and Data
Controller
|
|
|
Citizens Advice Manchester |
Onward Referral Partner |
|
|
Turn2Us |
Onward Referral Partner |
|
|
Microsoft |
Technology Provider |
|
|
SmartSuite |
Technology Provider |
|
|
|
||
|
|
Under the UK
General Data Protection Regulation (UK GDPR), the lawful basis we rely on for
processing this information are:
YES
Energy Solutions
have determined the lawful basis for processing of your
personal data as
Legitimate Interest.
How
we store your personal information
Your information
is securely stored.
We keep your
name, address, contact details and qualification eligibility evidence until the contract is ended, we will then dispose of
your information
Your data protection rights
Under data
protection law, you have rights including:
|
Data Protection Right |
Before and during the Service (Lead) |
After Service (Customer) |
|
Right of Access |
Can request copies of personal information |
Can request copies of personal information |
|
Right to Rectification |
Can request correction of inaccurate or incomplete
information
|
Can request correction of inaccurate or incomplete
information
|
|
Right to Erasure |
Can request erasure of personal information |
Limited, especially if there are legal or
contractual requirements to retain information
|
|
Right to Restriction of Processing |
Can request restriction of processing in certain
circumstances
|
Can request restriction of processing in certain
circumstances
|
|
Right to Object to Processing |
Can object to processing in certain circumstances |
Limited, especially if processing is required for
legal or contractual reasons
|
|
Right to Data Portability |
Can request transfer of personal information to
another organisation or to themselves
|
Can request transfer of personal information to
another organisation or to themselves
|
You can invoke
the rights listed in the table above by contacting a member of our customer
service team or by contacting
YES Energy Solutions at the contact
information shown below.
You are not
required to pay any charge for exercising your rights. If you make a request,
we have one month to respond to you.
How to Complain
All complaints will be forwarded to YES
Energy Solutions who are the
Data Controller
for the scheme.
If you have any concerns about our use of
your personal information, you can make a complaint to us at
YES Energy
Solutions,
Unit 8-9, Victoria Mills, Greetland, Halifax, HX4 8AD or
Email us:
dataprotection@yesenergysolutions.co.uk
You can also
complain to the Information Commissioner’s Office (ICO) if you are unhappy with
how we have used your data.
The ICO’s
address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number:
0303 123 1113
ICO website: https://www.ico.org.uk
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