Complaints procedure

At YES Energy Solutions, we are committed to providing an excellent customer experience. As a Community Interest Company whose mission is to alleviate fuel poverty across the UK, customer satisfaction is at the heart of everything we do.

However, in the event you are dissatisfied with the service you have received from us or our installer network, we urge you to get in touch and we will aim to resolve this as thoroughly and quickly as possible.

Once received, we will contact you if we need more information.

We will aim to resolve the problem within one working day if possible.

If your complaint requires further action, it will be escalated to the appropriate manager and we will aim to resolve the issue within ten working days.

If you would like to leave a complaint, please get in touch through one of the following methods, leaving your full name and best contact number:

Telephone: 01422 880 100 (Monday – Friday 9:00am- 5:00pm)


Head Office
Unit 1, Brookwoods Industrial Estate
Burrwood Way, Holywell Green
Halifax, HX4 9BH

Download a copy of our complaints policy

If you are not happy with the way in which we have handled your complaint you can contact the following organisations:

For unresolved complaints relating to renewable energy technologies contact RECC. The RECC consumer code offers an arbitration and conciliation service if your complaint remains unresolved once you have progressed through our complaints procedure.

You can contact RECC here:

2nd Floor
25 Eccleston Place

For unresolved complaints for any other Improvement(s) such as insulation or heating, you can contact our Green Deal certification body NICEIC once you have progressed through our complaints procedure.

You can contact NIC EIC here:

Head Office
Warwick House
Houghton Hall Park
Houghton Regis

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