At YES Energy Solutions, we are committed to providing an
excellent customer experience. As a Community Interest Company whose mission is
to alleviate fuel poverty across the UK, customer satisfaction is at the heart
of everything we do.
However, in the event you are dissatisfied with the service
you have received from us or our installer network, we urge you to get in touch
and we will aim to resolve this as thoroughly and quickly as possible.
Once received, we will contact you if we need more
We will aim to resolve the problem within one working day if
If your complaint requires further action, it will be
escalated to the appropriate manager and we will aim to resolve the issue
within ten working days.
If you would like to leave a complaint, please get in touch
through one of the following methods, leaving your full name and best contact
If you are not happy with the way in which we have handled your complaint you can contact the following organisations:
For unresolved complaints relating to renewable energy technologies contact RECC. The RECC consumer code offers an arbitration and conciliation service if your complaint remains unresolved once you have progressed through our complaints procedure.
For unresolved complaints for any other Improvement(s) such as insulation or heating, you can contact our Green Deal certification body NICEIC once you have progressed through our complaints procedure.
You can contact NIC EIC here:
NIC EIC Head Office Warwick House Houghton Hall Park Houghton Regis Dunstable LU5 5ZX