Call us on 01422 880100
At YES Energy Solutions, we are committed to providing an
excellent customer experience. As a Community Interest Company whose mission is
to alleviate fuel poverty across the UK, customer satisfaction is at the heart
of everything we do.
However, in the event you are dissatisfied with the service
you have received from us or our installer network, we urge you to get in touch
and we will aim to resolve this as thoroughly and quickly as possible.
Once received, we will contact you if we need more
information.
We will aim to resolve the problem within one working day if
possible.
If your complaint requires further action, it will be
escalated to the appropriate manager and we will aim to resolve the issue
within ten working days.
If you would like to leave a complaint, please get in touch
through one of the following methods, leaving your full name and best contact
number:
Telephone: 01422 880 100 (Monday – Friday 9:00am- 5:00pm)
Email: enquiries@yesenergysolutions.co.uk
Head Office
Unit 1, Brookwoods Industrial Estate
Burrwood Way, Holywell Green
Halifax, HX4 9BH
Download a copy of our complaints policy
If you are not happy with the way in which we have handled your complaint you can contact the following organisations:
For unresolved complaints relating to renewable energy technologies contact RECC. The RECC consumer code offers an arbitration and conciliation service if your complaint remains unresolved once you have progressed through our complaints procedure.
You can contact RECC here:
RECC
2nd Floor
25 Eccleston Place
London
SW1W 9NF
For unresolved complaints for any other Improvement(s) such as insulation or heating, you can contact our Green Deal certification body NICEIC once you have progressed through our complaints procedure.
You can contact NIC EIC here:
NIC EIC
Head Office
Warwick House
Houghton Hall Park
Houghton Regis
Dunstable
LU5 5ZX
Find out more about saving energy and the funding opportunities available.