Customer Privacy Notice

Overview

YES Energy Solutions takes the privacy of its customers very seriously, as an organisation we instruct all employees and partners who handle your information during the delivery of services to you with the same respect we would in when dealing with you in person. We aim to comply fully with all Data Protection Laws, including the UK General Data Protection Regulation and Data Protection Act 2018.

Contact us about your data

To contact us about the data we hold about us you can either call our customer service team on 01422 880 100, contact us via the contact form on our website or write to us at the following address. Data Protection Manager YES Energy Solutions Unit 8‑9, Victoria Mills,
Stainland Road,
Greetland,
West Yorkshire,
HX4 8AD www.yesenergysolutions.co.uk

How do we receive your data?

YES Energy Solutions works with a wide variety of organisations like Local Authorities, Charities and Housing Associations with the twin goals of reducing carbon emissions and alleviating fuel poverty. For us to provide our services to you we will need to process some of your personal data, this data can be provided to us in two ways.

Direct – We have received your data directly from you, possibly by submission of a contact form on our website or via our social media channels or phone in response to Marketing you have seen.

In-direct – Your information has been shared with us by a 3^rd party, this could be your local authority, a charity, your landlord or even a friend or family member.

What data do we hold about you?

Data that we hold may be different dependent on the type of customer you are, we have categorised our customers as follows, and in general terms we will process the following categories of data about you.

Customer type	Description	Data
Able to pay	You are not eligible for financial support for the services we provide to you.	Contact information like your name, address, and phone number.
Funded	You are eligible for financial assistance with the funding of services we provide to you.	Contact information like your name address and phone number. Eligibility information which may contain sensitive data like your financial or health status.

For detailed information about how we process your data if you are actively receiving one of our services, please see our scheme information page at the link below, each scheme will have its own privacy information that is far more detailed than this general notice.

Schemes & Partners | YES Energy Solutions

Where we receive your information from a source other than yourself we will provide you with information about who gave us your data and for what purpose.

What do we do with your data?

We use your data to provide services to you that you have asked for, or that a 3^rd party we partner with believes you will benefit from. We will never sell your data or share it with a 3^rd party unless there is a lawful basis to do, and that it is in your interest for us to do so. For example, we may identify through the course of providing your service you would benefit from additional support from one of our partners.

Where is your data?

YES Energy Solutions uses digital systems to process customer data and does not process your data outside the EU, your data will never be transferred to countries outside the EU. Where we have a need to process physical copies of your data, those copies are digitised, and then securely within our IT systems; the original documents will be sent back to you or destroyed securely on your instruction.

It's your data, so what are your rights?

You have several rights related to the processing of your personal data; you can find out more about your rights in detail at the UK Information Commissioners Office (ICO) website at the link below. https://ico.org.uk/for-the-public/ In summary, you have the right to know that we are processing your data and for what purposes, you can ask us what data we hold about you and how it is being used. If any of your information is incorrect you can ask for it to be rectified, and in some circumstances you have the right to have your information deleted, also known as a the right to be forgotten. You can restrict how we use your data in certain circumstances, and you can object about how we process your data, for example where we use it for marketing purposes. Where we have used an automated process to make a decision that effects access to our services you can ask for a human to review the decision.

Who do we share your information with?

Like many businesses, YES Energy Solutions uses a variety of 3^rd party organisations to assist with administration of the business, and sometimes to provide special expertise when providing services to you. The categories of company that we work with are, Financial Auditors, Certification providers, specialist consultancies, IT Service providers, and business partners who are aligned to the services we provide to you.

How do you complain about our use of your data?

In the first instance you should contact us and ask to speak to our Data Protection Team, we will try to resolve your complaint as quickly as possible and to your satisfaction. However, in the rare case that we have not been successful in resolving your complaint you can make a complaint to the Information Commissioners Office, you can do this via their website at the link below or by calling their helpline on 0303 123 1113. https://ico.org.uk/make-a-complaint/