Customer privacy notice

Overview

YES Energy Solutions takes the privacy of its customers very seriously. As an organisation we instruct all employees and partners who handle your information to treat it with the same respect we would when dealing with you in person, when we deliver services to you. We comply fully with all Data Protection Laws, including the UK General Data Protection Regulation and Data Protection Act 2018.

Contact us about your data

To contact us about the data we hold about you, call our customer service team on 01422 880 100, contact us via the contact form on our website (www.yesenergysolutions.co.uk) or write to us at:
Data protection manager
YES Energy Solutions
Unit 8-9, Victoria Mills, Stainland Road
Greetland HX4 8AD

How do we receive your data?

We work with a wide variety of organisations, like Local Authorities, Charities and Housing Associations with the goals of reducing carbon emissions and alleviating fuel poverty. For us to provide our services to you, we will need to process some of your personal data. This data can be provided to us in two ways.

Direct – We have received your data directly from you. This could be by submitting a contact form on our website, via our social media channels or phone in response to Marketing you have seen.

In-direct – Your information has been shared with us by a 3rd party. This could be your local authority, a charity, your support network, your landlord or even a friend or family member.

What data do we hold about you?

We may hold different data dependent on you depending on which of our two main types of customer you are. Generally, we will process the following categories of data about you.

For detailed information about how we process your data, if you are actively receiving one of our services, please see our scheme information page Schemes & Partners | YES Energy Solutions. Each scheme has specific privacy information and the link provides more detail than this general notice.

When we receive your information from a source other than you, we will provide you with information about who gave us your data and for what purpose.

What do we do with your data?

We use your data to provide services to you which you have asked for, or a 3rd party partner we work with, believes you will benefit from. We will never sell your data or share it with a 3rd party unless there is a lawful basis to do and it is in your interest to do so. For example, we may identify through the course of providing your service you would benefit from additional support from one of our partners.

Where is your data?

YES Energy Solutions uses digital systems to process customer data. We do not process or transfer your data outside the EU. Where we have a need to process physical copies of your data, those copies are digitised and then secured within our IT systems. Original documents will be returned to you or securely destroyed depending on your instruction.

It's your data, so what are your rights?

You have several rights related to the processing of your personal data. You can find out more about your rights in detail at the UK Information Commissioners Office (ICO) website https://ico.org.uk/for-the-public/. In summary, you have the right to know we are processing your data and for what purposes. You can ask us what data we hold about you and how it is being used. If any of your information is incorrect you can ask for it to be rectified and in some circumstances you have the right to have your information deleted which is also known as a the right to be forgotten. You can restrict how we use your data in certain circumstances and you can object about how we process your data, for example where you have previously agreed to allow us to use it for marketing purposes. Where we have used an automated process to decide on your access to our services, you can ask for person to review the decision.

Who do we share your information with?

Like many businesses, YES Energy Solutions uses a variety of 3rd party organisations to assist with running our business and sometimes to provide special expertise when providing services to you, or our other customers. The categories of company we work with are: Financial Auditors; Certification providers; specialist consultancies; IT service providers; and business partners who are aligned to the services we provide to you.

How do you complain about our use of your data?

In the first instance you should contact us and ask to speak to our Data Protection Team. We will resolve your complaint as quickly as possible and to your satisfaction. However, in the rare case we have not been successful in resolving your complaint, you can make a complaint to the Information Commissioners Office. You can do this via their website https://ico.org.uk/make-a-complaint/ or calling their helpline on 0303 123 1113.

Thank you for taking the time to read this privacy notice.

Notice updated: 11/09/2025