When Ese moved into a new property in Lambeth with her two children, she quickly began dealing with problems in the home, including damp and mould and high electricity costs. The property runs entirely on electricity with communal heating, which made energy bills particularly expensive.
“The major problem was the damp and mould condensation in the house. We don’t have gas so I had to heat the home through an electric heater, it was really expensive.”
The situation was especially worrying because one of Ese’s sons has allergies, and the damp environment was causing him to have nosebleeds.
Ese reached out to YES Energy Solutions due to her neighbour previously being signposted by Lambeth Council. Ese’s neighbour recommended YES to Ese when she mentioned the challenges she was facing in her new home. Having just moved into the area, Ese didn’t know what local support was available or where to start looking.
“When you move into a new area, you’re not aware of what support there is. I was just clueless about what was available.”
Through the support received by YES Energy Solutions, Ese received:
· Practical support including energy-saving lightbulbs and draught excluders.
· A £50 energy voucher to help with her electricity costs.
· A referral to LEAP via Pocket Power, who provided further advice on energy use and guidance related to damp and mould in the home.
Practical support to manage damp, mould and energy use
As part of the support she received, Ese was given practical advice on reducing energy use around the home. Simple changes such as switching appliances off at the wall and being more mindful about electricity use helped her better manage her household energy consumption.
Although energy costs are still high, these small changes have helped reduce some of the pressure.
“It’s been super helpful. The different bits of support together have really helped me a lot and I’ve learned a lot from the advice.”
Before contacting YES, Ese had no idea that support like this existed. The YES advice team were so friendly, helpful and supportive.
Now, she believes more people should know that support is available when they need it.
Get help today
If you are worried about heating costs or unsure whether you are using energy in the most effective way, YES Energy Solutions can help you review your situation and find practical changes that work for your home.
“I’m sure that lots of people are struggling. People need to know that this help is there if they need it!”
