When Annmarie contacted YES Energy Solutions, she was struggling to keep up with rising energy costs during the colder months. Living on Universal Credit as her only income, everyday essentials like food, council tax and heating were becoming increasingly difficult to manage.
The pressure of trying to keep her home warm was affecting both her finances and her wellbeing.
Finding the right support
When Annmarie found herself unable to top up her energy meter, she reached out for help. She was signposted to YES Energy Solutions for energy support and advice on what help might be available.
Although she describes herself as not being confident with technology, Annmarie found the process straightforward and easy to follow. Being able to access support without added stress made a real difference at a difficult time.
How YES Energy Solutions helped
YES Energy Solutions supported Annmarie with immediate help to manage her energy costs.
She was awarded energy vouchers totalling £147, allowing her to top up her prepayment meter and heat her home without the constant worry of running out of credit.
In addition, Annmarie received an energy efficiency pack. This includes radiator bleeding key, secondary glazing film and draught excluder materials to help reduce heat loss and improve warmth in her home.
Making a real difference
The support Annmarie received had an immediate impact. With her energy topped up, she was able to stay warm.
“It made such a difference. I could top up straight away. That meant a lot.”
Alongside the financial support, Annmarie began making small, practical changes to how she uses energy at home. She now turns appliances off at the socket and waits until she has a full load before doing laundry to help reduce her energy use. With our advice, she has been able to save £938 a year.
For the first time in a while, Annmarie felt she had some breathing space and reassurance that support was available.
Looking ahead
With warmer months ahead and energy-saving measures in place, Annmarie feels more confident about managing her energy bills. The combination of practical advice and financial support arrived at a time when things felt especially tough.
Get help
If you or someone you know is struggling with energy costs, YES Energy Solutions can help. We support households to stay warm, reduce energy use and feel more secure at home.
“The bills have gone up so much. I try to make a little go a long way, but it doesn’t always work.”
