Carol lives with Clive in a home at the bottom of a hill, where strong winds regularly funnel towards the property. As a result, keeping the house warm has been an ongoing challenge, leading them to make small, practical changes to help reduce draughts and retain heat.
As Carol explains,
“It’s me and my husband Clive that live in our house, but we live at the bottom of a hill, and the wind just blows straight down.”
Over time, Carol has found simple ways to improve comfort at home, including adding extra curtains to reduce heat loss. While this can make rooms a little darker, it has made a noticeable difference in keeping warmth in.
Carol contacted the YES Advice Line after hearing about the service from her daughter, who had previously received support.
Living on pensions, Carol and Clive carefully manage their household finances, making sure essential costs such as energy and food are always prioritised.
Although they were not eligible for financial support at the time, due to having credit on their energy accounts, the conversation still provided valuable guidance.
During the call, the adviser focused on simple, low-cost ways to stay warm and reduce energy use.
Carol shared that using an electric blanket had already become part of their routine, explaining that it costs “just pennies to run rather than heating the whole house.”
The advice helped reinforce that smaller, everyday changes can have a meaningful impact.
Following the call, Carol received an energy saving pack through the post. She found several items particularly useful, including a shower timer, radiator key and a magnifying card, which made day-to-day tasks easier.
These practical additions supported the advice given and helped Carol feel more confident managing energy use in the home.
Carol described the team as friendly and supportive, and said that the recommendation from her daughter played an important role in building trust in the service.
Word of mouth continues to be a valuable way for people to feel confident reaching out for support when they need it.
By applying the techniques discussed during the advice call, Carol and Clive could save up to £669 a year on heating costs.
This support has helped them stay warm while managing their bills more comfortably, showing how straightforward advice and small changes can make a real difference.
If you’re in a similar position and feel like you’re doing everything you can but still struggling with energy costs, you’re not alone. Speak to YES Energy Solutions and we’ll help you find practical ways to make your home more affordable to run.
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