We currently collect and process the following information: Basic personal data such as your name, address, and contact details. We may also collect information about your finances and any benefits claimed if we are supporting you with income maximisation. You will be informed of this at the time of collection, and you can decline to provide this information at any time.
How do we receive your data?
We normally receive your data directly from you either through a phone call, email, online referral, or a reply slip (letter in the post).
Why do we process your data?
The personal information we process is provided to us directly by you to enable us to provide you with over-the-phone support on topics such as energy efficiency advice, income maximisation and low-carbon technology support.
Who do we share your data with?
We may need to share your information with:
UK Power Networks (Project partner)
OFGEM (Project regulator)
Explain (Customer Satisfaction partner)
Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information is Contractual Obligation.
How we store your personal information
Your information is securely stored.
We keep your name, address, contact details and qualification eligibility evidence for 6 years. We will then dispose of your information by removing it from our database.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at YES Energy Solutions, Unit 1, Brookwoods Industrial Estate, Burrwood Way, Holywell Green, HX4 9BH or Email us: email@example.com
You can also complain to the ICO if you are unhappy with how we have used your data.