Yorkshire Housing - Heat Pumps Privacy Policy

Summary

Our contact details

Name: Yorkshire Energy Services CIC T/A YES Energy Solutions

Address: Unit 8-9 Victoria Mills, Stainland Road, Greetland, Halifax HX4 8AD

Phone Number: 01422 880 100

E-mail: projects@yesenergysolutions.co.uk

Date of Privacy Notice: 28.08.2024

What data do we process?

We currently collect and process the following information: To assist in customer engagement for the securing of funding for and delivery of energy efficiency measure to YHL homes, plus any supplementary services that may be offered in conjunction with the customers installation and check of customer eligibility for ECO funding. Full property Addresses Asset Data Customer Names Customer contact details Customer Benefit Status UDCs in relation to customers

How do we receive your data?

We normally receive your data directly from Yorkshire Housing via Electronic password protected file, secure, encrypted or otherwise secure file sharing, password protects or encrypted email, telephone.

Why do we process your data?

To ensure efficient contract delivery and customer engagement

Who do we share your data with?

We may need to share your information with:

• Yorkshire Housing (Project Partner)
• West Yorkshire Gas Solutions (Installer)

Lawful Basis

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information are: Legal Basis.

How we store your personal information

Your information is securely stored.

We keep your name, address, contact details and qualification eligibility evidence for 10 years. We will then dispose of your information by removing it from our database.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at YES Energy Solutions, Unit 8-9, Victoria Mills, Greetland, Halifax, HX4 8AD or Email us: dataprotection@yesenergysolutions.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Thank you for reading this privacy policy.