YES' position on the current COVID-19 pandemic Mar 16, 2020

(Updated 07/01/2021)

Dear customers, clients, installers and wider stakeholders,

We are responding positively to this latest wave of restrictions and are being proactive in our response. Our processes throughout the pandemic have allowed us to continue our support for all of our partners and customers, and this is no different during this time.

We are delighted to be able to provide support to customers and our partners with COVID secure procedures and risk assessments firmly in place.

We are continuing to follow COVID-19 updates closely and respond to Government rulings and guidance. Here is a summary of our current situation:

• Customers and clients, should go through YES Energy Solutions' main communication channels which will stay open, as their usual contact at the company may have been furloughed part-time or fully.

• We are communicating regularly with our installer partners and have asked them to work in line with the recent Government announcements.

• We have arranged for all office staff to work from home to allow them to follow the Government's recent guidance which states employees should work from home unless this is not possible.

• Our systems and processes have been adapted to deliver work remotely and effectively. We have broadened our IT infrastructure to enable all of our office based staff to work from home.

• We have implemented flexible working for our workforce in response to staff requiring alternate working hours due to child care. This will mean that certain members of our team have changed their hours of work which will be communicated to relevant stakeholders.

By utilising both the Coronavirus Business Interruption Loan scheme (CBIL) and the Coronavirus Job Retention Scheme, we are in a strong position to move forward with clients and installers to help vulnerable householders improve the warmth of their homes.

• Office workplace risk assessment (PDF)
• Staying Covid-19 secure in 2020 signed notice (PDF)

Installer code of conduct

We supporting our installer partners to ensure their procedures are COVID safe and adhere to the following code of conduct:

1. Produce a detailed risk assessment before any work commences.
2. Always contact customers ahead of home appointments to make sure they are happy to proceed.
3. Keep YES Energy Solutions and customers informed of any cancelled appointments or implications that affect the ability to carry out works.
4. Ensure any worker who is unwell or showing COVID-19 symptoms is asked to self-isolate and not attend site.
5. Always wash hands before and after work takes place in the home and wherever possible, distance themselves from customers.

Download our guide sent to all our installers

We will continue to update this webpage as the situation develops.

Our business continuity plan

Robust risk management is core to the delivery of YES Energy Solutions' operational effectiveness, and we are prepared for a range of unexpected and unusual events through our comprehensive business continuity plan.

Our investment in technology and infrastructure stands us in good stead as this crisis evolves and we are prepared to deploy various methods to maintain delivery.

Our flexible working policy allows employees to work from home with full access to our secure IT systems, allowing us to continue as usual if Government rulings close offices.

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