YES' position on the current COVID-19 pandemic
YES' position on the current COVID-19 pandemic Mar 16, 2020
Dear customers, clients, installers and wider stakeholders,
We have had to take the difficult decision to place many of our employees on the Government's furloughed workers scheme for the sustainability of the business.
This decision has been made to retain the majority of our workforce, allowing us to offer our full services when the pandemic subsides.
However, we would like to reassure you that YES Energy Solutions is continuing to provide essential operations for clients and customers with key staff continuing to work during this time.
We are following COVID-19 updates closely and responding
positively to Government rulings and guidance. Here is a summary of our current situation:
We have arranged for all office staff to work from home to allow them to follow the Government's ruling on 23rd March which states employees should work from home unless this is not possible.
Our systems and processes have been adapted to deliver
work remotely and effectively. We have broadened our IT infrastructure to
enable all of our office based staff to work from home.
We have implemented flexible working for our workforce in response to school closures. Staff with children have confirmed their arrangements and flexibility. This will mean
that certain members of our team will be changing their hours of work and will be communicated to relevant stakeholders.
Customers and clients, should go through YES Energy Solutions' main communication channels which will stay open, as their usual contact at the company may have been furloughed. .
We are communicating regularly with our
installer partners and have asked them to work in line with the recent Government announcements. This means that all non-essential work has been postponed until it is deemed safe to continue. Householders who are without any heating or have broken systems will still have their installs go ahead. We are working with our installer partners to ensure work is arranged as a priority and they adhere to the following code of conduct:
Produce a detailed risk assessment before any work commences.
Always contact customers ahead of home
appointments to make sure they are happy to proceed.
Keep YES Energy Solutions and customers informed
of any cancelled appointments or implications that affect the ability to carry
Ensure any worker who is unwell or showing
COVID-19 symptoms is asked to self-isolate and not attend site.
Always wash hands before and after work takes
place in the home and wherever possible, distance themselves from customers.
We will continue to update this webpage as the situation
Our business continuity plan
Robust risk management is core to the delivery of YES Energy Solutions' operational effectiveness, and we are prepared for a range of unexpected and unusual events through our comprehensive business continuity plan.
Our investment in technology and infrastructure stands us in good stead as this crisis evolves and we are prepared to deploy various methods to maintain delivery.
Our flexible working policy allows employees to work from home with full access to our secure IT systems, allowing us to continue as usual if Government rulings close offices.