YES' position on the current COVID-19 pandemic
YES' position on the current COVID-19 pandemic Mar 16, 2020
Dear customers, clients, installers and wider stakeholders,
We are responding positively to this latest wave of restrictions and are being proactive in our response. Our processes throughout the pandemic have allowed us to continue our support for all of our partners and customers, and this is no different during this time.
We are delighted to be able to provide support to customers and our partners with COVID secure procedures and risk assessments firmly in place.
We are continuing to follow COVID-19 updates closely and respond to Government rulings and guidance. Here is a summary of our current situation:
Customers and clients, should go through YES Energy Solutions' main communication channels which will stay open, as their usual contact at the company may have been furloughed part-time or fully.
We are communicating regularly with our installer partners and have asked them to work in line with the recent Government announcements.
We have arranged for all office staff to work from home to allow them to follow the Government's recent guidance which states employees should work from home unless this is not possible.
Our systems and processes have been adapted to deliver work remotely and effectively. We have broadened our IT infrastructure to enable all of our office based staff to work from home.
We have implemented flexible working for our workforce in response to staff requiring alternate working hours due to child care. This will mean that certain members of our team have changed their hours of work which will be communicated to relevant stakeholders.
We will continue to update this webpage as the situation
Our business continuity plan
Robust risk management is core to the delivery of YES Energy Solutions' operational effectiveness, and we are prepared for a range of unexpected and unusual events through our comprehensive business continuity plan.
Our investment in technology and infrastructure stands us in good stead as this crisis evolves and we are prepared to deploy various methods to maintain delivery.
Our flexible working policy allows employees to work from home with full access to our secure IT systems, allowing us to continue as usual if Government rulings close offices.