Support for customers from energy suppliers during COVID-19 outbreak Mar 20, 2020

Support for customers from Energy Suppliers during COVID-19 outbreak

All UK domestic suppliers have signed an agreement with immediate effect in relation to the Covid-19 situation to:

  • Ensure prepayment and pay-as-you go customers remain supplied with energy
  • Support all customers in financial distress

Pre-payment meter/pay as you go customers, those anticipating financial difficulty or anyone concerned about their situation are advised to contact their supplier immediately.

Pre-payment meter customers are also advised to leave the meter box unlocked if they need someone else to top up the meter.

The measures are likely to benefit over four million customers.

Smart meter customers should be able to top-up remotely, such as by phone, mobile application or online.

Chief Executive of Energy Networks Association, David Smith, said:

"These are unprecedented times but the energy industry is working hard to keep gas and electricity flowing, look after our vulnerable customers and keep customers and staff safe. The UK’s electricity and gas network is one of the most reliable in the world and over 36,000 employees are working flat out to continue to provide a safe and reliable supply of energy during this time."

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