Green Deal Complaints Procedure Jun 19, 2013

Complaints Procedure

DECC have recently released a guidance document that includes the complaints procedure for customers who are unhappy with any aspect of the Green Deal.

The document indicates the process for customers who have concerns about the following areas:

  • Advertising
  • Selling
  • Assessment
  • Work Undertaken
  • Misuse of the Green Deal Quality Mark

Customers are encouraged to contact the Energy Saving Advice Service (ESAS) to resolve any concerns or report any manipulation of good practice.  

Energy Saving Advice Service
Tel: 0300 123 1234

Alternatively they can visit to log a formal complaint.

If the customer has already signed up for a Green Deal plan and would like to log a complaint, they are encouraged to contact their relevant Green Deal Provider. If the Provider has not resolved the complaint within a reasonable timeframe, then the customer can contact the Green Deal Ombudsman and Investigation Service.

Green Deal Ombudsman and Investigation Service
Tel: 0330 440 1624

The administrator of the YES Installer Network, Yorkshire Energy Services is a fully accredited Green Deal Provider and works in partnership with local SME installers. To find out how you can connect to Yorkshire Energy Services: Join the Installer Network

T: 01422 880100 (office hours: 9am - 5pm, Mon - Fri)

Or Contact Us

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