When Stephen was diagnosed with stage 3 cancer, his priority had to be his treatment and recovery. But living alone in a large family home meant energy bills were high, and rising costs quickly became another source of stress.
As his income reduced and household costs increased, Stephen began to fall into energy debt. Keeping his home warm was essential for his health, but the pressure of mounting bills became overwhelming at a time when he needed stability.
A clear route to help
Stephen was signposted to support through a secure online portal, which helped him get in touch with YES Energy Solutions and access the right help quickly.
The process was simple and reassuring. Stephen felt confident sharing his information and understanding what support might be available to him.
Practical support from YES Energy Solutions
Through YES Energy Solutions, Stephen received a £350 energy bill credit, providing immediate relief from his energy debt. His energy supplier, Octopus Energy, matched this support through their ‘You Pay, We Pay’ scheme, clearing £700 of outstanding energy costs.
Alongside financial support, YES also helped Stephen access expert energy advice to reduce his bills over the longer term. This included practical guidance on managing heating and making small changes to improve efficiency and comfort at home.
For Stephen, the impact was immediate and meaningful.
Reducing stress and restoring stability
Within a short period, Stephen’s energy debt was reduced to almost nothing. With the pressure eased and clear advice in place, he felt more confident managing his energy use without the fear of falling back into debt.
The support provided by YES Energy Solutions helped restore stability at a time when it was most needed, allowing Stephen to focus on his health and recovery.
“To see the debt come down to basically nothing in the space of a month is just really great.”
Help may be available
If you’re struggling with energy bills or finding it hard to keep your home warm, YES Energy Solutions may be able to help. Support is available for eligible households, and the first step is finding out what options are open to you.
Find out more- YES Advice Line
“I was drowning in debt. It’s not something you want hanging over your head when you’re going through therapy.”
