Retired householder Terence recently had solar panels installed into his home through the Lincolnshire LAD2 scheme, in collaboration with North Lincolnshire council.
“My wife and I have been here since 1992 and had solar panels installed in summer. We haven’t purchased solar panels because of the cost and our age, so it has been a win-win situation for us.”
Not knowing what to expect, he contacted us after a friend recommended our scheme to him.
“A friend of ours told us about the scheme, so we contacted the council to ask how to get involved and they sent us to YES.”
With Terence's new solar panels, he told us he is well-informed about his energy use, preparing him and his wife for the winter.
“Since installation, we’re much more aware of the energy we use and how it is used. I use my smart meter which clearly shows how I am using my energy. I am much more aware of costs now, and with the energy prices rising it’s going to be handy to know.
“I’m happy with the way my solar panels look and so is my sister who also had hers done through YES.”
He finished by telling us about his quick and professional customer service experience.
“My experience with the customer call team was great, I phoned up and got an answer straight away. I was satisfied with everything. The installer team were also fantastic, they came and informed me of what they were doing and quickly got on with everything. My customer experience was really satisfactory.”