Carol Broadbent case study

Retired Carol Broadbent living by herself in Southern England was able to access funding for a gas connection and brand new A-rated gas boiler through SGN and their Help to Heat scheme in partnership with YES Energy Solutions.

The scheme helps qualifying residents in parts of Scotland and southern England receive funding for a connection to the main gas network and a first-time central heating system.

Carol told us “I have lived in the house for 7 years but my old boiler was here before that, so it really needed changing but I was worried about the costs”

However through the Help to Heat scheme her boiler replacement was fully funded which meant Carol didn’t have to worry about paying towards the new boiler or gas connection.

When asked about the difference this has made to her home Carol added:

“The new boiler heats up so much quicker, the rooms in my house are so much warmer than they were before”

In regards to the customer service she received from YES Carol said:

“They were all very helpful, I had no idea I could qualify for the funding so that was excellent to hear from them”

Finally she added “even the installers who had to travel a long distance were very helpful, overall it was a very positive experience”

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