George and Tina - External Wall Insulation

Retired George and his wife Tina have been living in their property for 50 year, and had external wall insulation fitted through the Derby Local Authority Delivery Scheme.

We spoke to George about his experience during and after install.

He let us know how he first got involved in the scheme:

“We heard about the scheme through one of our neighbours – some people had received a flyer through the door and we saw work being done, so we enquired about it to them.

“They gave us YES’ phone number to ring, and that’s how we got involved.”

Next, he explained how the installation has changed his experience at home:

“We have noticed a difference in the home, we’re feeling a lot warmer – and we need it as well, it’s flipping cold yet summer’s nearly here!

“It looks superb too, we’re happy with how it looks.”

Finally, he let us know his experience speaking with the delivery team and installers:

“The customer call team have been lovely, you know, nothing too complicated to answer and it didn’t take too long.

“Plus, the installers - I’m of an age where, if somebody says they’re coming at half past nine, I’m going round and round and round waiting for them, but there was none of that whatsoever.

“They said they were coming, they came and the workmen that carried it out were very professional. We’ve no gripes at all. It’s all plus.”

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