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George and Suzanne Sayer recently had loft insulation and an
air source heat pump installed in their home in Northallerton.
George is his wife’s full-time carer and the couple have
been living in their home for the past nine years.
Due to the cold temperature during winter, they wanted work
done to help improve their insulation and reduce their bills but couldn’t
afford it, so we stepped in to lend a helping hand.
We caught up with George and his wife to see how everything
went with the installation and their experience now the work has finished.
“I first heard about your new scheme through a letter from
“In the beginning, I was worried it might be a scam, but I
contacted the council and my bank, and they assured me everything was fine,
which really put me at ease.
“The team who contacted me over the phone was amazing.
“The installers were too, they had to take the radiators off
the wall but put everything back as quickly as they removed them and cleaned up
after themselves, each one of them was very supportive.
“Since we had the insulation put in, the house has been much
“The Air Source Heat Pump was put in quickly and the
cylinder for it was well hidden and out of the way.
“It’s not that noisy and all the pipes were put tidily away.
“This is really the first time we’ve had anything like this
done and as a first experience it has been great, I have had next to no
problems, it was nice and easy.”
For similar experiences like Georges visit our case study section
and if you’re looking to have some work done, then all our available schemes are here.
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