George and Suzanne Sayer - Air Source Heat Pump and Loft insulation

George and Suzanne Sayer recently had loft insulation and an air source heat pump installed in their home in Northallerton through the HUG2 scheme.

George is his wife’s full-time carer and the couple have been living in their home for the past nine years.

Due to the cold temperature during winter, they wanted work done to help improve their insulation and reduce their bills but couldn’t afford it, so we stepped in to lend a helping hand.

We caught up with George and his wife to see how everything went with the installation and their experience now the work has finished.

“I first heard about your new scheme through a letter from my council.

“In the beginning, I was worried it might be a scam, but I contacted the council and my bank, and they assured me everything was fine, which really put me at ease.

“The team who contacted me over the phone was amazing.

“The installers were too, they had to take the radiators off the wall but put everything back as quickly as they removed them and cleaned up after themselves, each one of them was very supportive.

“Since we had the insulation put in, the house has been much warmer.

“The Air Source Heat Pump was put in quickly and the cylinder for it was well hidden and out of the way.

“It’s not that noisy and all the pipes were put tidily away.

“This is really the first time we’ve had anything like this done and as a first experience it has been great, I have had next to no problems, it was nice and easy.”

For similar experiences like Georges visit our case study section

and if you’re looking to have some work done, then all our available schemes are here.