YES Energy Solutions is pleased to announce that we have been awarded BSI Accreditation for Inclusive Service (BS ISO 22458).
This accreditation represents an important step in our ongoing commitment to delivering services that are fair, accessible and responsive to the needs of all customers, including those who may be in vulnerable circumstances. It recognises the standards of professionalism and care that our teams demonstrate throughout every stage of the customer journey.
What this means for our customers
A consistent and fair service
The accreditation confirms that our processes meet recognised best practice for inclusivity and responsible customer service.
Independent reassurance
The BSI Kitemark is a trusted symbol that provides additional confidence in the quality and integrity of the support we offer.
Increased visibility
The BSI Kitemark will be introduced across our website, social media and customer materials to demonstrate our adherence to these standards.
Statement from BSI
Shahm Barhom, Managing Director, Product Certification at BSI, commented:
“Achieving the BSI Kitemark for Inclusive Service is a significant accomplishment, and we congratulate YES on this milestone. This recognition demonstrates their strong commitment to designing and delivering services that are accessible, inclusive, and responsive to the needs of all customers. By embedding inclusivity into its operations, YES is setting a high standard within the energy sector and showing how organizations can make a meaningful, positive impact for the communities they serve.”
A message from YES Energy Solutions
Duncan McCombie, CEO, YES Energy Solutions, provided the following statement regarding the accreditation:
“With most of our customers in vulnerable situations, the BSI accreditation is an independent endorsement that YES Energy Solutions CIC has a proven commitment to protecting customers, managing risks responsibly and providing consistent, inclusive and fair services. It reinforces a right first time, every time behaviour across our teams, improving customer experience, trust and satisfaction.”
