YES Energy Solutions

Gas and electricity distribution networks operate in an environment shaped by increasing regulatory scrutiny, stronger expectations around vulnerability support and growing pressure to demonstrate meaningful ESG and social value outcomes. We work in partnership with many energy network partners to deliver customer‑facing energy advice, retrofit support and targeted assistance for households most in need.

Many of these initiatives form part of programmes designed to support customers in vulnerable situations, including activity funded through regulatory allowances for vulnerability and carbon monoxide safety.

Our programmes help energy distributors protect vulnerable customers, strengthen compliance and deliver measurable social impact across the communities they serve.

Where we create value

Customer facing energy advice

We provide clear, practical energy advice through phone, digital channels and in-home support, helping customers understand their bills, manage energy use and access financial support.

Vulnerability support and safeguarding

Our teams identify customers in vulnerable situations and provide tailored guidance that reflects their health conditions, financial circumstances and household needs.

Priority Services Register support

We help identify eligible households, explain the benefits of the Priority Services Register and support customers through the sign-up process so they receive the additional assistance they need.

Energy efficiency and retrofit support

Through our accredited installer network, we deliver energy efficiency improvements that help customers reduce bills, improve home comfort and create safer living environments.

ESG and social value reporting

We provide clear, measurable reporting that demonstrates the real-world impact of advice services, retrofit measures and vulnerability support programmes.

Partnership delivery in practice

We deliver successful vulnerability and fuel poverty alleviation initiatives in partnership with UK gas and electricity distribution networks.

Through collaborative programmes, our teams provide direct advice and practical support to households struggling with energy costs, ensuring that help reaches people who may otherwise find it difficult to access assistance.

Supporting around 19,000 customers a year, YES Energy Solutions work with many major energy distributors including Cadent Gas, SGN, Northern Gas Networks, Wales & West Utilities, SSEN and SP Electricity North West.

Ready to strengthen your customer support?

Speak to our team about how we can help you deliver trusted, compliant and high impact services for vulnerable and hard to reach customers.

Get in touch today