At YES Energy Solutions (YES), we are committed to supporting the wellbeing of our customers, employees, contractors, and communities. As a Community Interest Company, we reinvest profits to help alleviate fuel poverty, improve energy efficiency, and reduce carbon emissions. We also recognise the importance of mental health and are dedicated to providing compassionate support to anyone experiencing suicidal thoughts or crises.
This policy explains how YES Energy Solutions responds when a customer, employee, contractor, or stakeholder expresses suicidal thoughts or intent. It outlines the steps we take to ensure safety, provide support, and connect individuals with appropriate services.
This policy applies to all YES Energy Solutions employees, customers, contractors and other stakeholders, including face-to-face, telephony, written and electronic communications.
Our staff are trained to respond compassionately and effectively to anyone expressing suicidal thoughts. We follow a structured approach called the Six Point Plan, and our team includes trained Mental Health First Aiders who can help guide you to appropriate support.
Our staff are trained to respond compassionately and effectively to anyone expressing suicidal thoughts. We follow a structured approach called the Six Point Plan, and our team includes trained Mental Health First Aiders who can help guide you to appropriate support.
At YES Energy Solutions, we take all declarations of suicidal thoughts or intent seriously. The safety and wellbeing of our customers, contractors, stakeholders, and staff is our highest priority.
If you share that you are struggling, our staff will respond promptly and compassionately, following our structured Six Point Plan. This plan ensures a consistent and effective approach to supporting individuals in crisis. We are committed to maintaining confidentiality, treating everyone involved with dignity and respect, and ensuring that you feel heard and supported throughout the process.
We will listen calmly and attentively, ensuring you feel heard and supported.
A trained colleague may join the conversation to help manage the situation and ensure you receive the best support.
We may ask questions to understand your situation better, including any plans or previous experiences. This helps us respond appropriately and quickly.
If you’re not in immediate danger, we’ll encourage you to contact your GP, Community Mental Health Team, or national support organisations. With your consent, we can help make contact on your behalf.
If you’re at serious risk, we will contact emergency services immediately and keep you informed throughout the process.
After any incident, we review what happened to improve our response and ensure our staff are supported.
Our staff are trained to respond with care, but they are not responsible for outcomes. We ensure they have access to emotional support and counselling when needed.
We review this policy annually and after any incident, incorporating feedback from staff and mental health professionals. Updates are shared to ensure our approach remains effective and compassionate.
Thank you for reading this policy.
