Business improvement administrator
Business improvement administrator
The Business improvement administrator plays a key role in supporting the organisation’s commitment to deliver quality and continuous improvement. This role is responsible for conducting quality assurance (QA) activities across various business functions, analysing findings and embedding improvements through collaboration, reporting and proactive development of QA processes.
Principal responsibilities will include:
•Conduct high-quality audits across multiple areas including call quality, CRM data and client meetings.
•Analyse QA results and present actionable insights in formats suitable for meetings and reports.
•Deliver findings to team leaders and managers withing seven days of the audit, facilitating discussions to agree on corrective actions and delivering actionable insights which can be implemented in a timely manner.
Key skills:
• The capability to express thoughts clearly and actively that meet the situation: clarity in speaking and writing; active listening; empathy; feedback skills.
• Analytical mindset with the ability to interpret data and trends.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) is essential.
